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This returns policy is applicable to all purchases made online at www.bargainchemist.co.nz or in-store.
To return an item please contact orders@bargainchemist.co.nz. Please ensure that you include your order number as well as any additional information
Consumer Guarantees
Under the New Zealand Consumer Guarantees Act 1993 ('CGA') you have legal rights for the goods you buy. These legal rights are referred to as your ‘consumer guarantees’ and include the below:
In addition to your rights under the New Zealand Consumer Guarantees Act 1993 ('CGA'), Bargain Chemist also offers a 14-day change of mind return or exchange on selected products.
Change of mind returns:
Bargain Chemist offer a 14-day change of mind return or exchange for some products provided that:
Product EXCLUSIONS for change of mind returns include but are not limited to:
Incorrectly supplied items:
If we have accidentally sent you the wrong item we will replace your product (if available) or issue a refund. In most circumstances, we will request for the incorrect item to be returned to us prior to the issue of a refund.
Items damaged in transit:
If an item is damaged in transit we will refund or replace (if available) this item as per our return policy above. In some circumstances, we may request proof of breakage as well as request for the item to be returned.